Return and Exchange Policy – Dar-Al-Kutub Bookshop
Welcome to Dar-Al-Kutub Bookshop! We strive to provide our customers with high-quality books. To ensure transparency and clarity, please read our return and exchange policy carefully before completing your purchase. All orders are final and non-refundable, except in specific exceptional cases outlined below.
1. No Return Policy
Due to the nature of books and printed materials, we enforce a strict no return or exchange policy once an order has been completed and shipped. The order is considered final once it has been confirmed and shipped.
Returns will not be accepted for any reason, including a change of mind or incorrect selection by the customer.
Digital books and downloadable content (PDF/eBooks) are strictly non-refundable and non-returnable.
2. Exceptions – When Returns or Exchanges Are Accepted
We only accept return or exchange requests under the following conditions and in accordance with the terms outlined below:
A. Receiving a Damaged or Defective Book
If you receive a damaged book or one with a printing defect, you must report it within 48 hours of receiving your order and provide clear photos showing the defect.
B. Receiving the Wrong Book
If you receive an incorrect book that does not match your order, you must contact us within 24 hours of receiving the order, providing photos of the received item and proof of the original order.
C. General Conditions for Accepting Returns in Exceptional Cases
- The book must be unused and in its original condition.
- It must be in its original packaging (if applicable).
- The customer is responsible for return shipping costs unless the mistake was made by the bookshop.
- Books that have been used or damaged after receipt cannot be exchanged or returned.
3. How to Request a Return or Exchange (For Exceptional Cases Only)
If your request qualifies for a return or exchange based on the conditions above, please contact us via:
Email: [email protected]
Phone / WhatsApp: 0798833761
When submitting a return request, please include:
- Order number
- Issue details
- Clear photos of the damaged book or incorrect order
Once we review your request, we will inform you of the necessary steps to process your claim. If the return is approved, the refund will be issued using the same payment method used for the purchase.
4. Important Notes
- Failure to report an issue within the specified timeframe will result in loss of return or exchange eligibility.
- Requests that do not meet the above conditions will be strictly rejected.
- We reserve the right to modify this policy at any time without prior notice.
Thank you for your understanding and trust in Dar-Al-Kutub Bookshop!
Büren an der Aare, 01.2025